South Africa Pocket

Online Shipping Policy

• Please allow 48-72 hours for order processing
• Orders ship from our Palm Beach and Nantucket location, items may arrive in separate shipments
• We currently only ship products within the United States
• Due to the pandemic we are experiencing shipping delays and we are NOT responsible for any lost packages by carriers

We are happy to process a return or exchange for you! 

Something not quite right?

Not a problem. You can make a return within 21 days of purchase.

Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. All else is fair game.

If your item is damaged and your purchase date falls outside our standard return window, then please contact shop@shopthedip.com.

How much do returns cost?

Exchanges are free! For most returns, just cover the cost of the return label!

How do I start a return?

It’s super, super easy. Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice.

Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email.

Can I make an exchange?

Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.

Do I need to return the product in its original packaging? Not at all. Ship your return back in your preferred packaging. We just ask that it’s shipped in a container that protects the merchandise so as to avoid damage in transit :)

Is an order slip required? Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.

Where can I find my shipping label?

Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.

What should I do if I receive the wrong product?

Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away!

How long does it take to ship an exchange? Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item.

What is an instant Credit and how do I use it?

After you move through the steps on our Returns Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual.

How do I return or exchange a gift?

Not your taste? Not to worry. Visit our Returns Center and click the “Returning a gift?” link below the email entry box. Enter the order number and your email (don’t worry, your gifter won’t be notified) to initiate the return.

Can I make a return or exchange in person?

Yes, you’re welcome to return or exchange at any of our retail locations. Find your nearest store here and swing on by!

In Store Return/Exchange Policy

• 3 Days for a Full Refund
• 14 Days for Store Credit or Exchange
• Merchandise must be accompanied with an original receipt
• Merchandise must be unused, unworn, unaltered and in its original packaging, this includes any boxes, bags, liners or other signature packaging materials
• All Sale items are Final Sale and can not be returned or exchanged