Online Shipping Policy
- Please allow 48-72 hours for order processing
- Orders shipping from Nantucket Island may take longer to arrive as we often experience shipping delays due to inclement weather on the island.
- Orders ship from our Palm Beach and Nantucket location, items may arrive in separate shipments
- We currently only ship products within the continental United States
- All Sale items are Final Sale and can not be returned or exchanged
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Carrier
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Estimated Arrival
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Fee
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UPS Flat Rate
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3-10 Business Days
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Determined at checkout
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UPS Flat Rate ( ART ONLY)
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3-4 Business Days
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$18
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| UPS FLAT RATE (Structured Hats ONLY) |
3-4 Business Days |
$20 |
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USPS EXPRESS SHIPPING
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1-2 Business Day
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$45
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Not 100% happy with your purchase? We are happy to exchange or return for you! Please follow the below steps:
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ShopTheDip.com will accept returns or exchanges for online orders within 14 days of your receiving date. The garment MUST be unwashed and unworn and have their original tags and labels. Returns received outside of this window can be returned for store credit on a case by case basis. International orders and discounted items are a final sale.
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If you would like to exchange your garment, please email shop@shopthedip.com to request your return label.
- Please include this completed form in your return shipment. For exchanges, let us know what new size and/or color you would like. We can only accept exchanges for styles at the same price point.
- Return the package (with the below form and original packing slip) using our pre-paid shipping label. Note: All returns are subject to a $9 restocking fee.
- We will notify you by email when we have received your return and credited for your purchase. If it is an exchange, we will notify you when your new item is on its way.
- Please do not hesitate to contact us if you have any questions at shop@shopthedip.com.
Can I make a return or exchange in person?
Yes, you’re welcome to return or exchange at any of our retail locations. Find your nearest store here and swing on by!
In Store Return/Exchange Policy
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3 Days for a Full Refund
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14 Days for Store Credit or Exchange
- Merchandise must be accompanied with an original receipt
- Merchandise must be unused, unworn, unaltered and in its original packaging, this includes any boxes, bags, liners or other signature packaging materials
- All Sale items are Final Sale and can not be returned or exchanged
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DO NOT ship back any Final Sale items without prior consent. If we receive a Final Sale item in boutique we will keep the product and you will not be refunded.
